One common member frustration has been the length of time it takes Union representatives to return phone calls and provide critical feedback and information relative to questions about grievances, worksite problems and contract related situations, and so on.
In response, we created the SEIU 888 Member Resource Center (MRC), a reliable point of direct contact.
The MRC is an in-house hotline directed by staff who is available for member questions, concerns, grievance issues, and regular advice [not legal advice] from 9 am (and sometimes earlier) to 5 pm, Monday through Friday.
This means that if you call the Union office (617-241-3300) with an immediate question, you will speak with someone immediately, or if the MRC staff is on the phone, they will return the call as soon as possible, with the goal being to return all calls within 24 hours. Alternatively, if you would like to email the Member Resource Center,
click here.
We are transitioning to a sophisticated computer system that logs your call with the MRC and allows us to track and monitor your issue until it is resolved, resulting in greater accountability and less room for errors.